Returns and recall rights
1. Returns due to manufacturing defects.
All Products offered through the website will be completely original, unless otherwise stated in its description. Likewise, all of them will have a warranty period of 3 years from the reception of the product. Such warranty shall be provided by the Supplier.
Taking into consideration that the Website sells Products that typically have a life/use period of less than three years, the Products shall be deemed, in the absence of proof to the contrary, to be in conformity with the contract provided that they meet all of the following requirements: a) They conform to the description provided by the Vendor and possess the qualities of the Product that the Vendor has presented to the user in the form of a sample or model. b) They are suitable for the uses to which the Products of the same type are ordinarily intended. c) They present the usual quality and performance of a Product of the same type that the consumer and user can reasonably expect, taking into account the nature of the Product.
JOMA customers benefit from the warranty given by the various manufacturers of each of the items. Defects or flaws due to incorrect use or handling of the material or wear and tear caused by the use of the same, are not included in this warranty. The decreases in the functionality of the articles, due to the limitations of conception of the same, are also excluded from the coverage of this guarantee.
During the warranty period, the User may return to JOMA, free of charge, any Product that presents a manufacturing defect. To formalize the return, the User must contact JOMA by phone +34 925 776 006 or in the Contact Us section of this website (https://www.joma-sport.com/en/contact), which serves as a withdrawal form / declaration statement, indicating the Product or Products to be returned and a detailed list of the defects found in them. Upon receipt of such communication, JOMA's customer service team will arrange the collection of the defective Product for shipment to its warehouses, at no cost to the User.
In case of defective Product, JOMA will proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, steps that will be free for the customer. The customer must inform the seller of the lack of conformity within three years of becoming aware of it.
2. Recall, Exchanges or Returns.
In the event that the User is not satisfied with the Products received in their order, the User shall have a period of fourteen (14) calendar days to make changes or returns, without penalty and without stating the reasons.
In any case, the Product must meet the following requirements:
· The Products have not been used or washed in any way (the User may try on the clothes and footwear without using them for sports purposes, or any use other than the mere act of trying on the apparel);
· The Product is in its original packaging and in good condition (packaging that has been opened or broken in any way shall be considered to be in poor condition);
· The Product retains its original labels intact and has not been tampered with;
· The Product is complete, for example, by returning the two elements that make up a pair.
In the event that the User wishes to return a product, the User must process the return through the "Profile" > "My orders" in the link "Request return". Once processed, the User must cover the shipping costs and send the product through the courier company of the customer's choice according to the conditions set forth in these Terms and Conditions to: Calle Ramón y Cajal, 134, 45512, Portillo de Toledo (Toledo, Spain) Tel: + 34 925 77 60 06. The User must include in the shipment the completed return request that they will receive by email after requesting the return.
In the case of size or color changes the process is identical (the reason for the return will be "Change of size" in this case) with the exception that Joma will be responsible for the shipping costs of the changed product, so any change depends on the cooperation between both parties. Once the size change has been received at our facilities, our Customer Service team will contact the User to discuss the details of the exchange.