Delivery times, place of delivery and losses

1. Product Delivery

JOMA is committed to deliver the Product in perfect condition at the address provided by the User. In order to optimize the delivery, we appreciate the User to indicate an address where the order can be delivered within normal business hours. JOMA delivers its Products from Monday to Friday.

To avoid incidents in the delivery (wrong addresses, inability to find someone at home etc.), it is essential to correctly complete the corresponding form being mandatory to fill in the box relating to the contact phone (recommended that it is a cell phone).

JOMA will not be responsible for errors caused in the delivery when the delivery address entered by the User in the order form does not conform to reality, is false or has been omitted.

Notwithstanding the foregoing, JOMA undertakes to take those measures that are within its power, so that the delivery of orders can be made in the agreed time, and if not, as soon as possible, to the satisfaction of the recipient.

To be precise, JOMA does not ship to the following countries:

·      Andorra

·      Saudi Arabia

·      Algeria

·      Australia

·      Bahrain

·      Belgium

·      South Korea

·      United Arab Emirates

·      The Netherlands

·      Hong Kong

·      Israel

·      Japan

·      Macau

·      Malaysia

·      New Zealand

·      United Kingdom

·      Réunion

·      Russia

·      St. Kitts-Nevis (St. Christopher)

·      Taiwan

·      Ukraine

·      Union Island (St. Vincent and the Grenadines)

·      Cuba

2. Delivery and notification period

The estimated times for the preparation of orders placed on the Website, are 24-48 hours (except for internal logistical exceptions) depending on the time of receipt of the same in JOMA's systems. The time required by the transport agency to deliver the goods to the address specified in the order (transit time, between 3-4 days) must be added to the preparation time.The total estimated delivery time will be 6 days.

Notwithstanding the foregoing, Users are informed that the stipulated delivery dates are estimates.

JOMA informs you that it will not be possible to send orders to P.O. Boxes.

JOMA will not make deliveries or shipments on Saturdays and Sundays or national or community holidays.


In the event that the User can not be located at home, the courier company will try to leave a note on the spot, depending on the type of housing, etc.. indicating where the order is and how to proceed to its collection.


JOMA will try to deliver orders in a single shipment whenever possible. JOMA reserves the right to split the delivery of orders if circumstances require it, for example: if part of an order is delayed or unavailable. In the event that JOMA has to split an order, it will notify the User of its intention to do so, by sending a message to the email address provided by the User when placing the order. In this case JOMA will not charge any additional shipping costs.


For users outside Spain who would like to purchase any of the Products that appear on the Website, you should consult the rates and countries to which we serve in the Shipping section.

3. Delivery diligence

The User must check the condition of the package with the carrier that delivers the requested Product. It is important to be able to have photos for evaluation and subsequent claim to the transport companies.


If the User detects any anomaly in the Product, it must be indicated on the delivery note and in turn communicate it to JOMA by email to the following address:

JOMA informs the User that the Transport Agency has contracted insurance to cover the risks of loss, damage or damage to the Product.

3. Order shipping costs

The shipping costs of the order depend on the value of the order placed:

- For orders up to $75 USD, the shipping costs are $25 USD.

- For orders up to $150 USD, the shipping costs are $20 USD.

- For orders over $150 USD, shipping costs are free for the customer and are fully covered by Joma.