Delivery times, place of delivery and losses
1. Product Delivery
We will deliver the Product at the address provided by you when you placed an order. To ensure the efficient delivery of the order, you are kindly requested to provide an address where the order can be delivered during standard business hours.
Aguila delivers Products from Monday to Friday. Aguila will not make deliveries or shipments on Saturdays and Sundays or bank holidays.
To avoid delivery issues—such as incorrect address details or unsuccessful attempts due to the recipient's absence—it is essential that the relevant form is completed accurately. This includes the mandatory provision of a contact telephone number, preferably a mobile number, to facilitate communication and ensure successful delivery.
Aguila shall not be held liable for any errors or failures in the delivery of goods resulting from an inaccurate, false, or incomplete delivery address provided by you in the order form.
We do not make deliveries to addresses outside of the UK.
2. Delivery timeframe
Orders placed via the Website are typically prepared within 24 to 48 hours, depending on the time they are received by Aquila's systems. In addition to the preparation period, please allow for delivery time indicated below, which varies based on the delivery address provided in the order.
We offer two types of delivery:
1. Standard shipping - delivery within 2 to 5 working days; and
2. Express shipping – delivery within 24 to 48 hours.
Available delivery options and costs will be provided to you during the online checkout process.
Please note that all delivery timeframes are approximate and should be considered estimates only. While we strive to meet these timelines, actual delivery dates may vary due to factors beyond our control.
The estimated date for delivery of the goods is set out in the Confirmation Email.
If something happens which is outside of our control and affects the estimated date, we will provide you with the revised estimated date of delivery.
It will not be possible to send orders to P.O. Boxes.
We will try to deliver Products in a single shipment whenever possible. We may deliver Products in instalments. In this case we will notify you by sending an email to the email address provided by you when placing the order. In this case we will not charge any additional shipping costs.
You are responsible for the Products once they have been delivered to the address specified by you when you placed your order with us. In other words, the risk in the Products passes to you when you, or a third party nominated by you, takes possession of the Products.
3. Delivery diligence
Upon receipt of the Product, you are required to inspect the condition of the package in the presence of the courier. To support any potential claims against the courier company, we strongly recommend capturing photographic evidence of any visible damage or irregularities.
If you observe any issues with the Product, these must be clearly recorded on the delivery receipt and reported to us without delay via email at the email address specified in these Terms and Conditions.
Aguila informs the User that the courier company has obtained insurance to cover potential risks of loss or damage to the Product.
4. Delivery costs
- Standard Shipping: £4
- Free Standard Shipping: Available on orders over £50
- Express Shipping: £12