Returns and recall rights


1. Returns due to manufacturing defects.

All Products offered through the website will be completely original, unless otherwise stated in its description. Likewise, all of them will have a warranty period of 3 years from the reception of the product. Such warranty shall be provided by the Supplier.

Taking into consideration that the Website sells Products that typically have a life/use period of less than three years, the Products shall be deemed, in the absence of proof to the contrary, to be in conformity with the contract provided that they meet all of the following requirements: a) They conform to the description provided by the Vendor and possess the qualities of the Product that the Vendor has presented to the user in the form of a sample or model. b) They are suitable for the uses to which the Products of the same type are ordinarily intended. c) They present the usual quality and performance of a Product of the same type that the consumer and user can reasonably expect, taking into account the nature of the Product.

JOMA customers benefit from the warranty given by the various manufacturers of each of the items. Defects or flaws due to incorrect use or handling of the material or wear and tear caused by the use of the same, are not included in this warranty. The decreases in the functionality of the articles, due to the limitations of conception of the same, are also excluded from the coverage of this guarantee.

During the warranty period, the User may return to JOMA, free of charge, any Product that presents a manufacturing defect. To formalize the return, the User must contact JOMA by phone +34 925 776 006 or in the Contact Us section of this website (https://www.joma-sport.com/en/contact), which serves as a withdrawal form / declaration statement, indicating the Product or Products to be returned and a detailed list of the defects found in them. Upon receipt of such communication, JOMA's customer service team will arrange the collection of the defective Product for shipment to its warehouses, at no cost to the User.

In case of defective Product, JOMA will proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, steps that will be free for the customer. The customer must inform the seller of the lack of conformity within three years of becoming aware of it.


2. Recall, Exchanges or Returns.

In the event that the User is not satisfied with the Products received in their order, the User shall have a period of fourteen (14) calendar days to make changes or returns, without penalty and without stating the reasons, JOMA also taking charge of the direct cost of the exchange or return of the order only in the first return of the order, not the cost of subsequent returns of the same order if any.

In any case, the Product must meet the following requirements:

·      The Products have not been used or washed in any way (the User may try on the clothes and footwear without using them for sports purposes, or any use other than the mere act of trying on the apparel);

·      The Product is in its original packaging and in good condition (packaging that has been opened or broken in any way shall be considered to be in poor condition);

·      The Product retains its original labels intact and has not been tampered with;

·      The Product is complete, for example, by returning the two elements that make up a pair.

With respect to the Iberian Peninsula and Balearic Islands, if the User wishes to make an exchange or a return, they must visit the section "Exchanges and Returns" located in the section "My account". Through this section, the User may proceed to exchange or return the Product by following the steps indicated in that section.

To formalize the exchange or return, the User must process the return through the website www.joma-sport.com in the "My account" area. The User must include in the shipment the delivery note that can be downloaded in the "My account" area and that the User receives via e-mail once the return has been processed. Upon receipt of such communication, the JOMA customer service team will communicate your request number and how to proceed to make the exchange or return.

 

In the case of returns of orders sent to the Canary Islands, the User can download our withdrawal form here, which must be completed in addition to continuing with the return process indicated in this clause.

Each product to be returned must be in perfect condition, unused and with all its labels, packaging and, where appropriate, documentation and original accessories that came with it. If not proceeded this way by the User, JOMA reserves the right to refuse the return.

Upon receipt of the Product at the facilities and reviewed that the state is adequate, JOMA will proceed to refund the amounts paid that correspond as soon as possible and, in any case, within fourteen (14) calendar days of receipt of the Product in the warehouses of JOMA, in the same form in which the original payment was made. In the event that the return is produced by a change of Product, JOMA will assume the cost of shipping back to the User.

The following return conditions are established for the countries to which JOMA ships and which are indicated below:      


2.1 Mexico

The User who places an order through the Web has the right to return the products that are defective or do not correspond to their order if so received. The User has a period of fifteen (15) calendar days from the delivery of the order to make claims to the customer service department by calling (55) 5719 3358 or sending an email to mexicoinfo@joma-sport.com. This period does not constitute any violation of the rights that the User has by Law. In the event that the User's claim is justified, JOMA will reimburse the User the amount of the defective items or resend the correct items. The time to approve the return request is up to 15 calendar days.

 

Return of products after delivery - for any reason (other than manufacturing defect or error in the references sent).

If the User, for any reason, is not satisfied with the products purchased, they have a return period of fifteen (15) calendar days from the day of delivery, provided that the products meet the following requirements:

The products have not been used or washed in any way (the User may try on the clothing and footwear without making a sports use of them, or a use other than the mere act of trying on the garments);

 

-The product is in its original packaging and in good condition (packaging that has been opened or broken in any way will be considered to be in poor condition);

-The product retains its original labels intact without any manipulation;

-The product is complete, for example, returning the two elements that make up a pair;

-For hygienic reasons we do not accept returns of Undergarments and Swimsuits.

 

In case the User wants a product already purchased in another color or size, they will be able to make their first exchange without shipping cost. If a refund of the product is requested, the product must be sent, fulfilling all the requirements indicated above and paying the shipping costs ($199.00 return shipping cost) to: Calle Poniente 140, No. Exterior 840, No. Interior 13-C, Colonia Industrial Vallejo, Delegación Azcapotzalco, CP. 02300, Mexico City, Mexico, Tel: (55) 5719 3358, included within the shipment must be the completed return request that can be downloaded in the email that you will receive after the return request in the "Profile" > "My orders". The return will be carried out by the postal company Estafeta according to the instructions described in the email.

If your order suffered any damage during the delivery process you must report it within 24 hours after receiving it from the courier. Call us at (55) 5719 3358 or send us an email to mexicoinfo@joma-sport.com


2.2 Italy

JOMA currently enables the product exchange service and the product return service as set out in these terms and conditions.

 

In the event that the User wishes to return a product, the User must process the return through the "Profile" > "My orders" in the link "Request return". Once processed, the User must cover the shipping costs and send the product via the courier company of the customer's choice according to the conditions set out in these Terms and Conditions to: Corso Orbassano 215, Turin. Phone: (+39) 011 389726. The User must include in the shipment the completed return form that they will receive by email after requesting the return.

 

In the case of size or color changes the process is identical (the reason for the return will be "Change of size" in this case) with the exception that Joma will be responsible for the shipping costs of the changed product, so any change depends on the cooperation between both parties. Once the size change has been received at our facilities, our Customer Service team will contact the User to discuss the details of the exchange.


10.2.3 For all other countries not mentioned above:

JOMA currently enables the product exchange service and the product return service as set out in these terms and conditions.

 

In the event that the User wishes to return a product, the User must process the return through the "Profile" > "My orders" in the link "Request return". Once processed, the User must cover the shipping costs and send the product through the courier company of the customer's choice according to the conditions set forth in these Terms and Conditions to: Calle Ramón y Cajal, 134, 45512, Portillo de Toledo (Toledo, Spain) Tel: + 34 925 77 60 06. The User must include in the shipment the completed return request that they will receive by email after requesting the return.

 

In the case of size or color changes the process is identical (the reason for the return will be "Change of size" in this case) with the exception that Joma will be responsible for the shipping costs of the changed product, so any change depends on the cooperation between both parties. Once the size change has been received at our facilities, our Customer Service team will contact the User to discuss the details of the exchange.